Privacy Policy

This privacy policy sets out how Intersoft Systems & Programming Limited (INTERSOFT – Company Number 2825778), (“Intersoft”) plus the Intersoft web sites: Intersoft.co.uk, Returns.Global, intelligentshipper.com and intelligentshipper.net. uses and protects any personal information that you provide to Intersoft, or which we may receive from other sources. Our registered office address is: 185 Farringdon Rd, London, EC1A 1AA. Intersoft is a wholly-owned subsidiary of The Royal Mail Group.

Intersoft want visitors to its website to be able to take part fully in the functionality of its website. We are committed to do this in a way that does not infringe your right to privacy.

Please read the following carefully. By continuing to use this website you accept the practices described within this policy.

Should you have any questions or comments on this policy, please contact us at [email protected] – we will review your contact and respond in a timely manner.

Who is the Data Controller (for the purposes of Data Protection Law)?

  1. Intersoft may receive personal data from Merchants that use our service which relates to customers of those Merchants. In this situation the Merchants are the Data Controllers of their customers’ data. Intersoft are Data Processors in this instance. If you are a customer of a Merchant that uses our services we would recommend that you contact the relevant Merchant, who is the Data Controller. As such, any queries received by Intersoft in relation to the tasks and obligations of the Data Controller within that relationship, will be advised to contact the relevant merchant that that sale was purchased through.
  2. Intersoft may also receive personal data relating to its own customers (i.e. the Merchants themselves as well as their employees and agents) over the course of the provision of the services. In respect of this information Intersoft is the Data Controller.

Information that we may collect from you

We may collect personal information about you during your visit to our site, this is in order for Intersoft to provide products of services to you that are relevant. The information we may collect includes:

  • Your name and job title;
  • Your contact details including email address and phone numbers;
  • Demographic information such as address and postcode information;
  • Web site usage data;
  • Other relevant data about your enquiry.

Uses made of the information

We use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered between you and us;
  • To allow you to login or control the interactive features of our online services, when you choose to do so;
  • Where it is necessary for our legitimate interests, i.e. to operate our company and provide (including improving and personalising) the products and services we offer;
  • To notify you about changes to our service or service effecting incidents;
  • Where we need to comply with a legal or regulatory obligation.

Disclosure of your information

We disclose personal data to third parties involved in the provision of the service such as logistics providers, IT providers and Merchants

Additionally, we will disclose your personal information to the relevant third party:

in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;

if we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, our regulator, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for one of our suppliers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How long we will keep your personal data

We will only retain your personal data for so long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements (typically six years after the end of any contract with you).

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

Changes to our privacy policy

This policy may be updated from time to time. Please check back frequently to see any updates or changes to our privacy policy.

Your rights in respect of your personal data

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights. You can exercise these rights at any time by contacting us at [email protected]. You have the right:

  1. To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
  2. To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest;
  3. To request from us access to personal information held about you, please submit the following SAR form to the following address [email protected]
  4. To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  5. To ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
  6. To ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right to object (pending verification of whether there are legitimate grounds for processing); and
  7. To ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

To exercise any of these rights or should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us at [email protected] or you can also submit your request in writing to:

Intersoft Systems & Programming Limited
FAO: Compliance Analyst
Blays house
Wick Road
Englefield Green
TW20 0HJ